kittycooks
  • kittycooks
  • Backyard Chickens
    • How Many Eggs Does a Chicken Lay >
      • Egg Diary May - Aug 2012
      • Egg Diary Jan - April 2012
      • Egg Diary Sept - Dec 2011
      • Egg Diary Jan - April 2011
      • Egg Diary May - August 2011
    • How to Winterize your Chicken Coop
    • Bumblefoot in chickens
    • How to Raise baby Chicks into Chickens
    • How to Care for Backyard Chickens
    • How to Socialize and Train a Backyard Pet Chicken
  • Garden
  • Recipes
    • Main Dishes
    • Grains, Salads and Sides
    • Snacks and Treats
    • Vegetable Dishes
    • Dog Treats
  • Costumes and Crafts
  • Home Care
  • blog
  • eHow Dolly
  • Site Index
    • Recipe Index
    • Garden Index
    • Costumes and Crafts Index
    • Home Care Index
    • Backyard Chickens Index

Kitchen Remodel - Trouble with Subcontractors Part 2

7/15/2012

1 Comment

 
I had written to our project manager at Crew2 on Saturday asking for the damaged cabinet to be replaced and expected to hear from him on Monday or Tuesday at the latest. Wednesday afternoon I wrote again, cc-ing the lead kitchen designer and her boss at Home Depot, saying I was still awaiting a response. Within an hour I finally got a call, after an e-mail was sent from Home Depot to Crew2 saying a customer was waiting. The project manager repeatedly told me there was nothing he could do about the broken cabinet and that his construction workers denied taking the shelf pins. I pushed that we paid almost $500.00 for this cabinet, his people dropped it, and the drawers didn't shut properly because it was out of plumb and square. Finally, when I said my kids could cut their hand on the exposed nails he relented. I told him we could re-use the drawers if needed but I wanted a new cabinet. He also asked exactly how many shelf pins were missing instead of accepting "three packets = 36", and said he would get them for me. I frantically counted the extra shelves left to install and came up with 28. Minutes later I was cc'd on an email saying Home Depot would re-order the cabinet and charge Crew2 for it. They are also asked to remove the one beside it and re-set it so they are both square as per the thoughtful suggestion of Anne, our kitchen designer. On Friday I received a call that the new cabinet is on order and expected in about 3 weeks and shouldn't interfere with the estimated counter-top delivery date. I am completely satisfied with my Home Depot experience but not with this guy! Communication is imperative when working with contractors and he sided with his subcontractors; telling me how everyone raves about them instead of listening to me, the customer, when I had legitimate complaints. If I had his job, I would have written on Monday morning that I received the customers note, am looking into it and offered to replace the installer damaged cabinet without making the customer have to argue their case. This is from Crew2 webpage:  "Quality is assured. Our goal is to do the job right the first time - or we remedy the situation immediately."  What do you think? Are we being too picky?

Kitchen Remodel - Trouble with Subcontractors
Picture
damaged cabinet with exposed nail
Picture
damaged cabinet
Picture
We used a factory edge pressed board to measure the out of square dimension on the damaged cabinet
Picture
cabinet is 5/8 inches out of square
Picture
sloppy work installing cabinets
Picture
exposed screw on cabinet install
Picture
sloppy drywall work
Picture
sloppy drywall work
1 Comment
kitchen cabinets san francisco link
9/23/2013 12:40:31 am

Now your kitchen looks much nicer

Reply



Leave a Reply.

    Kittycooks

    Enjoys life as a dog walker/petsitter,  professional naturalist, author, landscape designer, teacher, and artist. 

    Contact me at 
    kittycooks@gmail.com

    Share |

    RSS Feed

    Archives

    July 2016
    June 2016
    May 2016
    September 2012
    August 2012
    July 2012
    June 2012
    July 2011
    January 2011
    November 2010
    October 2010
    September 2010
    March 2010
    January 2010
    December 2009

    Categories

    All
    Birds
    Gardening
    Houseplants
    Kitchen Remodel
    On-line Writing
    Recipes
    Spring
    Straw Bale Garden
    Summer
    Vegetables
    Winter

    As Featured On EzineArticles
Powered by Create your own unique website with customizable templates.